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OPERATIONS MANAGEMENT  Designing and implementing business processes  Redesigning business processes for more efficient and more effective production and delivery of products and services  Improve the operational systems, processes and policies in support of organizations mission and vision  Multiply the efficiency of organization’s management functions to meet business objectives  Positively contribute to annual planning and business strategy COMMERCIAL MANAGEMENT  Raise sales ARPU –Average Revenue Per User-  Seasonality management –sales, cancellation, installation-  Growth of year on year net adds (growth of active customer base) BUDGETING AND FINANCIAL PLANNING AND MANAGEMENT  Developing year to year plan –targets, count of accounts, churn, sales and revenue  Allocating figures per segmented market and sales channel  Cost analysis periodically and seasonally –promotion-  Budget reallocation on monthly actual versus projected target revision CUSTOMER RELATIONSHIP MANAGEMENT  Change the culture of customer relationship management from ‘reactive’ to ‘proactive’  Raise the efficiency of the operational call center team from 15% to 95%  Effective management of resources leading to operational call center calls decreased by 50% RETAIL MANAGEMENT  Management of sales channels mainly resellers increasing the overall sales of the resellers Develop a plan to extend the reach of the resellers both horizontally and vertically  Develop a plan for extending sales through a third party SPECIAL MEGA PROJECT MANAGEMENT  Manage the integration of LINKdotNET and MobiNil –B2B and consumer-  Co manage promotional bundles with MobiNil WORK HISTORY 2012- Present Operations Management Consultant NOOR Telecom Solutions 2009 – 2012 BroadBand Sales Manager LINKdotNET/Mobinil/FranceTelecom. 2006 – 2009 Follow-up Sales Manager LINKdotNET 2004 – 2006 sales manager LINKdotNET 2002 – 2004 Product Executive LINKdotNET 2000 – 2002 Support Team Leader LINKdotNET 1999 – 2000 Business Analysis Alcatel-Lucent 1998 – 1999 Call center team leader EastCom 1997 – 1998 Account Manager Arabia Computer System LANGUAGES Arabic, French, English

1997 Bachelor of Commerce, Economics major Alexandria University, Egypt 1991 High School, Science Major – Mathematics College Saint Marc, Alexandria

Specialization

• Finance
• Literary translation
• History and geography

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